I have one touchpad that quit working. The back light still illuminate if the actual lights are on or off but you cannot control the light from that touchpad. Any thoughts?

Submitted by Art on Thu, 2019-01-31 11:45

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If you're speaking of the 5" HMS360/365 touch panel, then, read on... There could be several origins of the problem; it would depend if this is a touch-panel HMS360/365 in an American coach or Newmar...or Foretravel... Each may have a different cause of this. If this is a Newmar coach, the touch panel may need to be "rescripted" or have some settings change if the other touch-panel is otherwise working correctly or if the wall switches otherwise work. It may mean a call to us to sort out the proper settings which you could then tap in while we walk you through. If Foretravel...call us... Similar answer as above. If American, its likely the American Technologies interface or our connection to it. Reboot the whole system, in this single case, with the House Battery Disconnect. Ensure, once power is removed, that the American Tech and Silverleaf equipment is dark--OFF. This sometimes happens and is some times corrected while a fresh start. cheers Art //

Submitted by mbaier36 on Thu, 2019-01-31 17:26

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In reading your reply I think you're referring to the main touchscreen? The touchpad I'm referring to is a 6 button control.